Sproxia Technologies Inc.

Terms — Advisory & Mentoring

Last updated: October 8, 2026

These terms apply to Sproxia Advisory & Mentoring appointments and programmes booked on sproxia.com with Sproxia Technologies Inc.

1. Booking

You choose a time among the slots shown. Times are displayed in the time zone you select, with Montréal time for reference.
Meetings take place online (video call). Connection details are sent to you before the meeting.
Your request receives a reference (SCM-…) to quote in any exchange with Sproxia.

Fixed-price offers are paid online at the time of booking, in Canadian dollars (CAD), through Stripe.
The time slot is held during payment (about 30 minutes). Without payment within that time, it is released.
Your appointment is confirmed only once Stripe has confirmed the payment to us; the page shown after payment is not a confirmation on its own.

Owner decision required

Taxes (GST/QST): tax treatment of displayed prices.

This rule has not been finalised yet. It will be published here before paid bookings open.

You may move an appointment free of charge up to 24 hours before it starts, subject to availability.
To do so, write to contact@sproxia.com with your reference (SCM-…). Sproxia will offer you a new time.
A request received less than 24 hours before the session is reviewed case by case; no fee is applied automatically.

To cancel, write to contact@sproxia.com with your reference.
Cancellation at least 48 hours before the session: a full refund is offered, subject to services already provided and applicable legal rules.
Cancellation less than 48 hours before the session: the request is decided by Sproxia case by case, with written reasons and in accordance with applicable law. No amount is withheld automatically.
Refunds are made to the payment method used, within the time limits set by law.
If Sproxia has to cancel an appointment, you will be offered a new time or a full refund.

Lateness: a 15-minute grace period applies. The meeting ends at the scheduled time, with no automatic extension.
No-show: after 15 minutes without you joining or contacting us, the session is considered missed.
A missed session is decided by Sproxia, with written reasons and in accordance with applicable law (rescheduling, credit or another solution). No penalty is applied automatically.
If you cannot attend, let Sproxia know as early as possible at contact@sproxia.com.

No payment is requested when you submit the request. The chosen time is held temporarily while Sproxia prepares a pricing proposal.
The session is confirmed only once the proposal is accepted. Without acceptance, the time is released.

The programme includes 4 sessions of 60 minutes, a main goal, an action plan, progress follow-up and a final review.
The 4 sessions are to be used within a target period of 6 weeks from the first session.
Remaining sessions are never cancelled automatically at the end of this period: any exception or extension is reviewed with you by Sproxia, with due regard for your rights.
You choose session 1 when booking; sessions 2 to 4 are scheduled with Sproxia.
The displayed price covers the whole programme and is paid when booking.
You may end the mentoring at any time by writing to contact@sproxia.com. Before the first session, the amount paid is refunded in full. After the programme has started, the amount refunded takes into account the sessions already held and applicable legal rules; it is the subject of a documented decision.
A private follow-up space shows your sessions, actions and progress; the final review is available there at the end of the programme.

Depending on the offer, you may (or must) attach up to 3 documents of up to 10 MB each (PDF, Word, PowerPoint, Excel, JPG, PNG).
Do not send identity documents, banking details or passwords: they are not needed for the service.
You confirm you have the right to share the documents you send. How they are handled is described in our privacy policy.

Sproxia Advisory & Mentoring provides professional support for reflection, structuring and taking action.
It does not replace a regulated medical, psychological, legal, accounting, tax or financial service where one is required.
Decisions remain yours; no specific outcome (job, funding, income) is guaranteed.

The 24-hour and 48-hour periods above set out our commercial commitments. They do not reduce or remove any of the rights you have under applicable law, including the Civil Code of Québec and the Consumer Protection Act.
The mandatory rights provided by these laws remain fully protected and prevail over any contrary provision of these terms.
No penalty, withholding or refusal of refund is applied automatically. Any late cancellation, no-show or early termination of a mentoring programme is decided by Sproxia, in writing and with reasons, and communicated to you.
For any question or dispute, write to contact@sproxia.com. You may also contact the Office de la protection du consommateur.